IT Helpdesk Support | Laurel, MD

There comes a time in every organization’s growth when it no longer makes sense to manage every part of the ...

There comes a time in every organization’s growth when it no longer makes sense to manage every part of the business in-house. That is particularly true of IT helpdesk services. Managing them can be costly, time-consuming and divert corporate energies away from achieving business goals. Professional IT helpdesk providers do more than solve computer issues; they help businesses save money and focus on growth. We provide IT helpdesk support services to companies in the Anne Arundel, MD area. Advantage Industries is a local preferred IT helpdesk company, here to assist both SMBs and enterprise-level businesses with their technology needs.

IT Helpdesk support services offer your business numerous benefits.

AMS

Scalability and flexibility

Partnering with Advantage for IT helpdesk services allows your business to use only the services you need. Some will need incremental assistance as the business expands into new markets or their technology evolves. This type of scalability is difficult to manage with an in-house team, and an IT helpdesk provider like Advantage Industries has experts capable of meeting fluctuating needs.

Lower staffing requirements

IT helpdesk services reduce staffing costs. There is no in-house staff to maintain, train or provide benefits for, so some of the greatest savings are in salaries and benefits. An experienced IT employee commands a high salary and associated benefits, and competition for them is fierce. In addition, we hire and train all of our IT helpdesk team- all of the hiring and continuing education- your business doesn’t need to worry about this.

Advanced experience & training

An in-house helpdesk team can only grow and know so much, and each member is likely to have a particular set of skills. Our team is large, and the available skills pool is much greater than that found in a typical internal IT department. Problems are resolved more quickly and efficiently because our IT helpdesk team has a broader range of skills to address them. They also have experience working together and can quickly identify and assemble the right workers for particular problems.

Budget-friendly solutions

Technology is a major cost, partly because of how it quickly changes, requiring companies to invest in new equipment and skills. Another challenge is a sudden increase in the need for IT helpdesk support. When that happens, typically after an update or migration, costs can jump significantly. With our IT helpdesk support, costs are negotiated up-front and our service level agreement will have everything covered. Having a fixed cost every month allows your business to use resources better while getting critical assistance for in-house systems.

In our role as your partner, we will work to both build and stay within your functional budget, ensuring the highest possible return on your infrastructure investments.

IT helpdesk services allow you to concentrate on your core business, while Advantage partners with you as your IT team. Our IT helpdesk support will help your organization manage the day technology issues your team faces. IT helpdesk support services deliver value because we work as your IT department.  We work as your trusted partner to solve computing issues so your focus remains on driving your business forward. Contact us today to learn more about how we can help!