10 Tips to Select the Best IT Support in Howard County, MD

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10 Tips to Select the Best IT Support in Howard County, MD

If you are looking to choose the best IT support in Howard County, MD, you may get excited about the potential benefits for your business. But you may not be too sure how to pick the best managed IT services provider. You may even have narrowed down your options but stuck in a dead tie. Here are 10 tips to help you select the most suitable IT support in Howard County.

Choose an IT support company near your business.

If you are going to work with an outsourced IT support provider, you will need to consider onsite support. You need a local IT company that can provide faster whenever an onsite issue arises. It will be easier and quicker to dispatch an engineer to your premises to attend to an emergent issue, such as a problem with your firewall if the IT support firm has its resources near your business.

Find an IT support company specializing in your industry.

It would be a great idea to engage an IT support company specializing in your industry and know the ins and outs of your technology. You could start by finding out if this particular company has served other companies in your industry and if it has won any awards in your industry. You could then be sure to pick an IT service provider that will attend to your company’s issues reliably and efficiently.

Support for your servers and workstations

This is especially important if your servers or workstations run on operating systems other than Windows. You would have to choose an IT service provider that supports your operating system. It is also important when you wish to switch your infrastructure. Finding IT support in Howard County, MD, that provides service for your operating system is crucial. Otherwise, you may have to change your technology.

Support for your company software

Before moving out in search of an IT service provider, you will need to take a critical look at the software and applications central to your business. You can then find out if the IT company has any experience handling your specific software and applications. If you are running custom software, it may be quite challenging to find an IT support firm to work with you.

How fast the IT company can respond to issues

When it comes to supporting clients, every company has different processes, and response times vary significantly. To determine a company’s response time, you will need to ask for its Service Level Agreement (SLA) or response metrics that entail the following:

  • Speed of responding to issues
  • How fast they resolve issues
  • Time taken to provide onsite support

While anyone can say they are fast or extremely fast, you will need to look at the numbers. Ask the prospective IT support provider to back their statements with real-time numbers.

If it can handle a company your size

There are many IT service providers in Howard County, MD, but are they large enough to handle your organization’s needs? Before engaging their services, find out how many engineers they have among their staff, number of departments, and inquire about their support processes. Some things to look out for include whether desk technicians are also doubling as salespeople and how they handle an overwhelming number of phone calls with limited engineers available. If desk technicians also serve as sales representatives, it could be a sign of fewer staff members, hence, may not be so appropriate for the IT needs of your large company.

Whether it can scale to meet your needs

Your business won’t likely stay the same all the time: there are times it will expand rapidly, and other times things will be lean. This means that your IT needs may change from time to time, and as such, you want to engage an IT company that can meet your needs regardless of the times. Choose an IT service provider with the versatility to handle your daily or yearly needs with ease.

If you can meet their prerequisites

Before settling on an IT service provider for your IT needs, be sure you meet their prerequisites. Some IT firms require clients to meet certain requirements, such as the minimum number of workstations or users to support. Some may even expect you to have certain infrastructural standards to work with you. It is vital to ensure that you are a good fit for each other because your standards are just as important as theirs.

Certifications and partnerships

Another important factor to consider when choosing the best IT service provider is certifications and partnerships. It is a way of ensuring they are a reputable company. See if they have partnerships with major firms such as Microsoft, HP, or Dell. Their staff should also possess relevant certifications as a testimony to their qualifications and professionalism. There is no harm in asking for a list of their current certifications and partnerships and asking for their staff’s qualifications.

If the agreement works in your favor

Be sure that your expectations are in line with the services offered by your preferred It service provider. This means that the agreement you establish with the IT firm should work in your favor to realize maximum benefit. Keep in mind that some agreements, or contracts, may favor the IT company at your expense. For example, the IT company may want to take advantage of your problems to charge for extra services, hence, profiting more from you.

It would perfect to strive for a win-win situation for both of you. Go for an IT support contract that incorporates proactive and reactive full-coverage services. Such an agreement means that the IT company won’t want you to have more problems to charge extra.

Selecting the right IT support in Howard County, MD, requires a little homework on your part to find the best deal. But it is much easier if you know what to look for in a good IT firm. If you still aren’t so sure how to go about it, please contact us for more details.

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Keith Heilveil

In 1999 Advantage Industries was created to protect and promote our client’s success through the use of innovative technology. Our company is a full services technology firm that provides computer network support and solutions, managed services, cybersecurity, and custom application development for small and medium businesses in the Maryland, DC, and Virginia areas.

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Tim Happel

Tim Happel

Sr. Director of Sales, PMP

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