Our Advanced Plan offers unlimited remote support to ensure that we quickly resolve any IT issues you encounter. Using a secure connection featuring access levels that you determine and which we include in our contract, our technicians and engineers can troubleshoot, diagnose, and fix any hardware and software problems you have without visiting your location. Our remote support offers the following advantages:
We understand that we cannot provide all our IT support in Washington remotely, so we also include on-site technician hours as part of our support package for maintenance activities that need a more hands-on approach. On-site support is particularly crucial if a break-fix intervention is required, as the technician can get a better feel for the physical condition of your hardware and critical infrastructure.
By interacting with end-users in your organization, technicians can observe problems and faulty processes first-hand and collect recommendations.
Downtime of your workstations, servers, or network will cost you time and money, impacting your growing business’s profitability. Although you cannot eliminate downtime, especially from power outages, extreme weather, or a natural disaster, Advantage Industries will help you minimize downtime’s impact on your operations caused by the low maintenance of systems. Call us today for an extensive range of tech advisory services and IT Support in Washington DC.