What to Look for in Managed IT Support Services in Baltimore

Advantage Industries offers over 20+ years experience providing managed IT services for organizations throughout Baltimore and Washington.

Managed IT Support Services in Baltimore

IT is at the center of all businesses. IT problems do not only increase stress levels in your business but also put your security at risk. Unfortunately, the issues are common for both small and large businesses. While it is possible to handle your IT issues without help, it is not a sustainable practice. You may soon need external help. Your IT Support in Baltimore should possess a few important qualities.

Managed IT Services Company in Baltimore

Identifying the Right Managed IT Support Service In Baltimore

  • Testimonials: The right IT support in Baltimore should have plenty of positive reviews from previous customers. If there are many negative reviews, it may not be the right choice. Even though positive reviews do not always guarantee good service, they are a good place to start.
  • The Contracts: Take a look at the contract before signing it. Avoid companies that want to lock you in long-term contracts, which may not always suit your interests. The contracts are more beneficial to them than you. It should be possible for you to get out of a bad contract before having to go through many struggles. Month-to-month contracts are a lot better than two or three-year contracts.
  • Proactive Management: Some IT support companies are more reactive than proactive. They may not be the best option for you. While they need to perform regular tasks like troubleshooting email issues and protecting you from cyber attacks, they should be able to help you avoid problems. When trying to hire a company, ask about their ability to protect you. Proactive management goes beyond monitoring services. Your IT support in Baltimore should be familiar with your environment, industry, and needs. They should meet you regularly to discuss your technology plan, business goals, and potential threats.
  • Data Security Expertise: Data security is not an option. Every part of your business needs it. Find an IT support company that can help you craft an effective security plan to suit your industry needs and budget. They should have enough knowledge to offer you the security you need while maintaining compliance. However, it would help if you stayed away from companies that promise you will never have to deal with security issues. Even with the best tools, you can never be 100% guaranteed of data security. Breaches can happen to anyone.
  • Professionalism: One of the simplest ways to test the professionalism of a company is by visiting their website. It gives you a general feel of their company and what they represent. Please take a look at their services and whether they offer their contact details. When you visit them in person, notice how they treat you and their willingness to answer your questions.
  • The Cost of IT Support in Baltimore: The cost of IT support may not be the most important thing, but it is crucial. Do your research before settling for a provider. In IT, you get what you pay for. Home-based companies may be cheap, but they may not offer all the support you need. However, you should be careful to avoid spending more than you need to.
  • Ability to Understand Your Needs: The right IT support should be a lot more than just a computer geek. They should be able to understand your business and what it needs. Their job is a lot more than just dropping by once in a while to fix your issues. They must know what you have to lose when you have downtime. Their decisions should be consistent with your needs and beliefs.

When choosing an IT support company, there are lots of things to consider. Some of the most important ones are the cost of service, the ability to understand your needs and testimonials.

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Keith Heilveil

In 1999 Advantage Industries was created to protect and promote our client’s success through the use of innovative technology. Our company is a full services technology firm that provides computer network support and solutions, managed services, cybersecurity, and custom application development for small and medium businesses in the Maryland, DC, and Virginia areas.

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Tim Happel

Tim Happel

Sr. Director of Sales, PMP

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