What Are Some Questions To Ask When Hiring IT Support In Columbia MD? 

Your business is important to you, which is why you shouldn't leave its IT needs in the wrong hands. Find out what questions you should ask before deciding on which outsourced IT support to hire.

Before Hiring IT Support in Columbia MD, Ask These Questions

Your daily focus is running your business. But with the push for digital transformation, you need to make your business more agile. This is one of the many reasons why companies outsource their IT support In Columbia, MD, part of a global market to the tune of $92.5 billion.

However, doing so without a solid grasp of what kind of questions you should ask when outsourcing your IT support can leave you exposed to data breaches, ransomware, long delays in workflow, and similar issues that can create serious problems for your business. Here’s a quick look at what kind of questions you should ask when outsourcing IT support.

What Are Some Questions To Ask When Hiring IT Support In Columbia, MD?

What process do you use to handle tech support requests?

Time is money, and there’s nothing as painful as watching the clock tick away while waiting on hold for someone to come up with a reasonable answer on a help desk line. Having an IT support person to handle these issues allows you to get back to business instead of wasting time on hold.

Can you assess my current IT setup?

This question allows the support company to showcase their expertise, showing both where your business is strong and where it needs improvement. They should also be able to develop cost-saving solutions to help you make improvements.

Do you offer software-as-a-service?

Investing in a software package can be very expensive, often prohibitively so. This type of benefit means that your software is always up-to-date with the latest security patches.

What would you recommend to improve my company’s digital security?

If an IT support company can’t answer this question, stay away. Data security is one of the most important parts of your company’s overall security plan. It should not be overlooked, especially given today’s digital connectivity and the cost and impact of a data breach on your business.

What backup and recovery services do you offer?

This information helps you determine how well the service can respond to an office fire, hack, or unscrupulous employee that deletes key files as well as how quickly you can get back on your feet after this type of issue.

Why Hire Outside IT Support In Columbia, MD?

IT support in Columbia MD is crucial to your business’ bottom line, but that doesn’t mean that you need to have an in-house team to handle any issues that may arise for your company. Many businesses are changing over to outside IT support because of the reduced costs, additional expertise, always-on availability, and faster disaster recovery processes.

Whether outside IT support is right for your business is a question you will have to consider carefully. As our world changes through digital transformation, having solid IT assets in place to help move your business to the next level becomes much more affordable and practical through an outside IT support team.

These additional assets make it much easier to transform your company into the kind of flexible, agile organization that is required of the digitized world. By hiring outside IT support In Columbia, MD, you’ll be able to keep your company on track and focused on what matters most – running and growing your business.

Make The Switch

If you’re ready to make the switch to outside IT services, we can help! Please feel free to reach out today to discover what we can do together. Our experienced professionals are standing by to answer any questions, provide you with information, or discuss the details of your business’ needs.

To get started, click here to get in touch with one of our experts or call today!

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Keith Heilveil

In 1999 Advantage Industries was created to protect and promote our client’s success through the use of innovative technology. Our company is a full services technology firm that provides computer network support and solutions, managed services, cybersecurity, and custom application development for small and medium businesses in the Maryland, DC, and Virginia areas.

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Tim Happel

Tim Happel

Sr. Director of Sales, PMP

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